Mala Giasi
(B.Com, Honors Industrial Psychology)

 

Thumb-nail Overview

  • Over 15 years’ experience in facilitation and training in the telecoms field
  • BCom Honors Graduate, Industrial Psychology
  • Specialist in soft skills, customer care and Management training
  • 10 Years’ Experience in Managing & Directing successful teams
  • Very broad range of experience in training for all industries
  • Passionate facilitator
  • SMARTBOARD Certified Trainer.

Why I am the right person

With my 15 years’ experience in training and development I am an expert in the following skills:

  • Presentation skills.
  • Customer service
  • Leadership skills, Stakeholder Management
  • Able to work under pressure / deadline driven.
  • Independent worker
  • Communication skills.
  • Team-oriented
Summary of my design and facilitation experience:
 

Introductory Design skills

  • Effective Communication.
  • Professional Retail Outlets.
  • Customer Care
  • Marketing and Merchandising
 

Facilitation

  • People Management.- MDP
  • Effective Communication
  • Project Management